Privacy Policy
1. Introduction
At Arineko, we take your privacy seriously. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our marketplace platform. Please read this policy carefully. By using Arineko, you consent to the practices described herein.
This policy was last updated in April 2026.
2. Data We Collect
Personal Information
- Name and username
- Email address
- Phone number (for account verification)
- Payment information (processed by Stripe - we do not store)
- Identity verification data collected through our payment processor (Stripe) during seller onboarding
- Profile information (bio, avatar, location)
- Communication data (messages, support inquiries)
Automatically Collected Data
- IP address and device information
- Browser type and operating system
- Access times and pages viewed
- Cookie data and tracking technologies
- Usage analytics
3. How We Use Your Data
We use your information for the following purposes:
- Process transactions and payments
- Verify seller identity and eligibility
- Communicate with you about orders and account
- Provide customer support
- Improve our services and user experience
- Prevent fraud and ensure platform security
- Comply with legal obligations
- Enforce our Terms of Service
4. Data Sharing
Third Parties
We may share your data with:
- Payment Processors (Stripe): For processing payments only. We do not store your payment details.
- Legal Authorities: When required by law or in response to valid legal requests.
- Service Providers: Companies that help us operate our platform (hosting, analytics, email).
We never sell your personal data to advertisers or third parties for marketing purposes.
5. Data Protection
We implement industry-standard security measures to protect your data:
- SSL/TLS encryption for all data in transit
- Secure storage with access controls
- Regular security audits and updates
- Employee training on data protection
- Incident response procedures
While no system is 100% secure, we use commercially reasonable efforts to protect your information.
6. Cookies
We use cookies and similar tracking technologies to:
- Keep you logged in
- Remember your preferences
- Understand how you use our platform
- Prevent fraud and ensure security
You can disable cookies in your browser settings, but some features may not work properly without them.
7. Data Retention
- Active Accounts: Data retained while account is active
- Closed Accounts: Data deleted within 30 days of closure
- Transaction Records: Kept for 7 years for financial compliance
- Legal Holds: Data may be retained longer if required by law
8. Your Rights
Under applicable privacy laws, you may have the right to:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal data
- Portability: Request your data in a portable format
- Opt-out: Opt-out of marketing communications
- Withdraw Consent: Withdraw consent for processing
To exercise these rights, contact us at privacy@arineko.com. We will respond within 45 days.
9. Age Restrictions
Arineko is restricted to users 18 years of age and older. We do not knowingly collect personal information from minors. If we discover that we have collected data from a minor, we will delete it immediately. If you believe a minor has provided us with personal data, please contact us.
10. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any website you visit.
11. Changes to Policy
We may update this Privacy Policy periodically. For material changes, we will notify you via email or prominent notice on our platform.
Your continued use of Arineko after changes indicates acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or want to exercise your rights, contact us at:
Email: privacy@arineko.com